Terms of service

OVERVIEW

Welcome to Knotty by Jen! The terms "we", "us" and "our" refer to Knotty by Jen. Knotty by Jen operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Knotty by Jen is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available on our website. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

You agree to provide current, complete and accurate information for all purchases and account activity. You are responsible for maintaining the confidentiality of your account and for all activity under it.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colors and appearance may vary depending on your device and screen settings.

We do not guarantee that products will appear exactly as displayed or meet subjective expectations.

All product descriptions and availability are subject to change at any time without notice. We reserve the right to limit quantities or discontinue products.

Handmade Disclaimer:
Due to the handmade nature of our products, slight variations in size, color, stitching, and texture may occur. These variations are normal and are not considered defects.

SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.

Orders are only accepted once payment is processed and confirmation is issued.

We may not be able to cancel or modify orders after they are placed.

All purchases are subject to our Refund Policy, available on our website.

Products are intended for personal use only and not for resale.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice.

Unless stated otherwise, prices do not include applicable taxes, shipping, or additional fees.

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Once an order is transferred to the shipping carrier, risk of loss passes to you.

SECTION 6 - PRODUCT CARE

Customers are responsible for following any care instructions provided with their purchase.

Knotty by Jen is not responsible for damage resulting from improper washing, drying, or handling.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including images, branding, and product designs, is the property of Knotty by Jen and may not be used without permission.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control. Use of such tools is at your own risk.

SECTION 9 - THIRD-PARTY LINKS

We are not responsible for third-party websites or their content. Accessing them is at your own risk.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Knotty by Jen is powered by Shopify, but all purchases are made directly with Knotty by Jen. Shopify is not responsible for any issues arising from your transactions with us.

SECTION 11 - PRIVACY POLICY

All personal information collected is handled according to our Privacy Policy, available on our website.

SECTION 12 - FEEDBACK

Any feedback you provide may be used by us without restriction or compensation.

SECTION 13 - ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time without notice.

SECTION 14 - PROHIBITED USES

You agree not to use the Services for any unlawful or abusive purposes, including violating laws, infringing rights, or interfering with the website’s operation.

SECTION 15 - TERMINATION

We may terminate or suspend access to the Services at any time without notice.

SECTION 16 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, except as required by law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Knotty by Jen is not liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Knotty by Jen from any claims arising from your use of the Services or violation of these Terms.

SECTION 19 - SEVERABILITY

If any part of these Terms is found unenforceable, the remaining sections will remain in effect.

SECTION 20 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Knotty by Jen.

SECTION 21 - ASSIGNMENT

We may assign these Terms at any time. You may not transfer your rights without consent.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
Any disputes shall be resolved in the courts of Ontario.